Privacy Policy
Bilola ("we," "us," or "our") operates this website (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop with us.
By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Information you give us directly
- Name, email address, phone number, and shipping/billing address (when you place an order or sign up for updates)
- Order details and purchase history
- Any messages you send us through contact forms, email, or Instagram DMs
b) Information collected automatically
- Device and browser information (IP address, browser type, operating system)
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Section 3)
c) Payment information Payments are processed securely through Shopify Payments and/or our third-party payment gateway(s). We do not store your full card, UPI, or banking details on our own servers — these are handled directly by our payment processor in accordance with their own privacy and security standards.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and returns
- Communicate with you about your order, queries, or support requests
- Send you updates, offers, or newsletters (only if you've opted in)
- Improve our Site, products, and customer experience
- Prevent fraud and maintain the security of our Site
- Comply with applicable legal obligations
3. Cookies and Analytics
Our Site, built on Shopify, uses cookies and similar technologies to:
- Keep your cart and preferences saved as you browse
- Understand how visitors use the Site (e.g., via analytics tools)
- Support essential store functions like checkout and login
You can control or disable cookies through your browser settings, though some parts of the Site may not function properly without them.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Shopify, our e-commerce platform provider, which processes data on our behalf to run the Site
- Payment processors to complete transactions
- Shipping and logistics partners to deliver your orders
- Service providers who help with functions like email marketing or customer support
- Legal authorities, if required by law or to protect our rights
All third parties are required to handle your data responsibly and only for the purposes we've specified.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your data is stored on Shopify's servers and retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and contractual obligations
- Withdraw consent for marketing communications at any time (e.g., by unsubscribing from emails)
To exercise any of these rights, contact us at bilola.info@gmail.com.
7. Children's Privacy
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out: bilola.info@gmail.com